Frequently asked questions

  Absolutely not. Your property will be assigned to a trained specialist who manages no more than 20 properties.

  No. Your guest will call a local number—not an 800 number—and speak directly with the property specialist. If that specialist is unavailable, an assigned backup will assist.

  No—there are no shortcuts in business, especially in the hospitality industry. 

  At any given time, we manage bookings three to six months in advance. Some months may have no bookings, which is common for seasonal properties—for example, ski-area properties often have none in March.

  No. We previously scheduled visits, but now use periods without bookings to avoid cancellations and refunds.

  Unfortunately, what we call the “Guest Phenomenon” prevents us from making that claim honestly. However, we have a proven record of expanding review sample sizes.